New England Textiles - The Linen Lavoir

Shop Policies and Questions You May Have About Our Customer Service

PayPal. All information processed is protected through their secure servers and SSL technology checkout cart. Payments must be in US currency.

To find out the shipping cost for your item(s), simply add them to the Shopping Cart and fill in your zip code. You can easily delete the item(s) from the Cart if the costs are not within your budget. International rates are available upon request.

At time of placing your Order.

Within three (3) business days of cleared payment.

Domestic orders are shipped by First Class and Priority mail.

YES! International customers are welcome and appreciated. Please contact me to receive an exact shipping quote prior to placing your Order.

Customs forms are filled out with correct sale value and indicated as Merchandise. International packages may be subject to duty fees and other charges. Buyers should contact local customs office for additional information. **No "fudging" on customs forms.

I will contact you once payment is received and again on date of shipping. Please check your EMAIL SPAM FOLDER if you do not receive the following emails from me: Thank You For Your Order (Payment Received) and Item Shipped.

Yes! Information you provide with your payment is processed through PayPal or Amazon on their secure servers and your privacy is protected by their SSL technology.

If you are not 100% satisfied with your purchase, simply return it within three (3) business days from date of receipt. Item must be in same condition as received (no odors from perfume or cigarettes, animal hairs, etc), and not have been washed or ironed.

Package must be shipped back in same or like packaging using same method of shipping. Insurance is recommended. PLEASE INFORM ME of shipping date so I know to watch for your return package. A full refund will be given (excluding shipping and any insurance fees).

The Linen Lavoir will be responsible for handling as much of the claims process as possible. Depending on shipping carrier policies, there may be a form that Buyer will need to fill out.

If you receive a damaged package please contact me right away. Also, you must keep all packaging as required by the shipping carrier.

Fast, practical and convenient. With gift certificates you no longer have to worry about the person that has everything or is hard to shop for. Your loved ones and friends can get exactly what they want and take their time picking just the right item.

Available in any denomination of $10 or more and valid for up to six (6) months from date of purchase. Gift Certificates are non-refundable and cannot be redeemed for cash. Certificates are non-transferable and are for use by the person they are gifted to only.